Empowering the Modern Support Team with Speed, Simplicity, and Confidence.

PixieBrix delivers on-screen guidance and AI accelerators to assist support teams with email, chat, and voice workflows, while empowering leaders with unprecedented insight and control.

Trusted by the world's leading support teams

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What if every support agent
was your best agent?

Following processes as documented
Responding quickly and accurately
Impeccable notes and organization
Engaging customers without distraction

PixieBrix simplifies, unifies,
and multiplies support.

A faster way to search and respond
AI for notes, summaries, and suggestions
On-screen process guidance and guardrails
Insight into user journeys and KPIs

Integrated and embedded in your existing technology.
The future of work is closer than you think.

Guide rails
On-screen process guidance, checklists, and nudges.
AI acceleration
AI search, summary, response, and suggestions.
Unified workspace
Customer and account info accessible in a single view.
Journeys & analytics
Visibility into work activity and friction points.
Team oversight
Beam down communication and audit logging.
Guardails
Warn and block risky actions and sensitive information.

The most popular workforce AI use cases. All in one.

Consolidate point solutions with one secure platform.

Fetch trusted, relevant information from your knowledge base, shared drive, or other internal resource. Answer questions more reliably and with greater ease. Wow every customer.

25

%
Faster response time
on complex tasks

40

%
Improvement in answer quality
across support workflows
Please Note: Simply apply the class-name 'counterup' to your number elements on the page. This will communicate with the custom-code located in the page settings. This is a simple method to achieve a nice counting up interaction

Make Everyone a Great Communicator

Polish emails, support tickets, reports, and documentation in seconds - right inside the browser. With built-in AI writing assistance, PixieBrix ensures your team communicates clearly, professionally, and on-brand, every time. Whether drafting from scratch or improving tone and grammar, it's like having a built-in editor for every web app your team uses.

25

%
Clearer communication
in support and docs

50

%
Reduction in editing time
in emails, chats, & docs
Please Note: Simply apply the class-name 'counterup' to your number elements on the page. This will communicate with the custom-code located in the page settings. This is a simple method to achieve a nice counting up interaction

Eliminate Repetitive Typing

Respond faster and more consistently with pre-filled snippets that streamline your everyday workflows. PixieBrix brings canned responses directly into any web app so you can reduce typing, eliminate repetition, and focus more time on helping customers and getting work done.

30

%
faster replies to support tickets
using reusable, pre-filled snippets
Please Note: Simply apply the class-name 'counterup' to your number elements on the page. This will communicate with the custom-code located in the page settings. This is a simple method to achieve a nice counting up interaction

Automate Repetitive Tasks

Streamline data entry, form filling, and information lookups - no coding required. With just a few clicks, PixieBrix automates routine work directly in your team's existing tools, eliminating errors and boosting efficiency across the organization.

50

%
Faster execution of repetitive work
across ticketing, forms, and internalt tasks
Please Note: Simply apply the class-name 'counterup' to your number elements on the page. This will communicate with the custom-code located in the page settings. This is a simple method to achieve a nice counting up interaction

The Right Steps at The Right Time

Embed step-by-step instructions and context-aware tips directly into the tools your team already uses. PixieBrix reduces training time, eliminates confusion, and ensures consistent execution - no matter the user or process.

47

%
Improvement in quality for manual processes
through step-by-step guidance
Please Note: Simply apply the class-name 'counterup' to your number elements on the page. This will communicate with the custom-code located in the page settings. This is a simple method to achieve a nice counting up interaction

Hear from our customers.

TaskUs Reinvents Support with PixieBrix

To set the pace in CX, the TaskUs team required more intuitive, more informative, and purpose-built web interfaces for several key marquee clients – all with the goal of improving agent workflows while still ensuring customer satisfaction.

10,000+

agents onboarded

40%

decrease in AHT

20%

improvement in CSAT

100%

compliance
Read the full story

Explore more customer stories

Unify work in a single platform.

Support Leaders

Support Agents

Senior Executives

Boost KPIs without operational headaches

Simplify onboarding and training

Surface guides and KB articles in your ticketing system, service console, or wherever your team works
PixieBrix proactively suggests the best resources and replies

Scale service without adding headcount

Reduce AHT with AI accelerators for knowledge retrieval, summarization, note-taking, writing responses, and more
Reduce inefficient clicks and navigation

Eliminate expense mistakes

Embed guardrails into sensitive processes like returns, price adjustments, and screening
Keep an audit log and alert of risky or suspicious activity

Putting you in the driver’s seat with precision performance

Increase speed and independence

Everything you need - docs, chat, tickets, and tools - at your fingertips
Deeper product or service knowledge without escalating to senior resources

Avoid repetitive, manual work

Say goodbye to manual note-taking, summaries, and tedious after call work
Enjoy text snippets and AI responses to eliminate repetitive typing

Higher quality customer interactions

Refocus your energy on higher value work, like helping customers

Rapidly transform customer service into a strategic value driver

Transform service into a revenue generating function

Leverage AI to turn customer support interactions into upsell and cross-sell opportunities
Surface value enhancements that increase product adoption and engagement
Reward your best customers to create brand advocates

Multiply the ROI of existing technology investments

PixieBrix embeds and integrates with your existing support stack
No need for risky, expensive migrations

Create a tighter customer feedback loop

Use AI to extract feedback and insights from every customer interaction
Accelerate issue or bug reporting

Proven impact at industry leaders

E-Commerce
Contact Center
Public Sector
Healthcare
BFSI

Transform Service Operations

TaskUs partners with PixieBrix to deliver assisted automation that improves teammate experience and streamlines workflows.

10K+

Agents onboarded

40%

Decrease in AHT

20%

Increase in CSAT

100%

Compliance
PixieBrix In E-Commerce

Industry-Leading NPS & AHT

To deliver a best in-class customer experience, Startek required simpler, AI-powered guided workflows for agents from day one.

1K+

agents onboarded

100

second reduction in aht

25%

NPS improvement
PixieBrix In Contact Centers

Enhanced Processing, Safer Communities

With PixieBrix, BusPatrol leverages automation to power its AI and quality control team to process a high volume of violations at industry-leading speed and accuracy.

80%

Faster processing

0

clerical errors
PixieBrix In Public Sector

Take The Busywork Out of Billing

Resolve Medical Bills deploys PixieBrix to increase the speed and accuracy of collecting mission critical data.

40%

higher productivity

0

clerical errors
PixieBrix In Healthcare

Build Efficiency Into Everything

SanzPayá leverages PixieBrix to accelerate their customer-centric team, which is focused on establishing a long-term relationship with our stakeholders.

50%

Increase in revenue
PixieBrix In BFSI

Capture real-time performance insights and unlock greater potential.

Track adoption. Prove ROI.

  • Track real-time usage and adoption of AI tools across your organization.
  • Measure what matters by customizing logging to align with your KPIs.
  • Segment teams by role or department to uncover performance trends.
  • Feed PixieBrix telemetry into your BI tool for richer, automated reporting.

The Proof Is In The Impact

PixieBrix has helped solve one of our hardest operational problems - streamlining communication & product updates across support teams. Tracking and keeping everyone in the loop has yielded better agent performance, customer satisfaction & taken a huge burden off management.
Thatcher Foster

VP, Client Solutions at Bilt Rewards

I wouldn't be surprised if 5 years from now it's commonplace to head to the PixieBrix Marketplace for value-add mods that enrich the user experience on common web applications.
Micah Smith

VP, Community & Learning at Automation Anywhere

View case study ->
TaskUs, as both an early adopter and design partner, collaborates with PixieBrix on assisted automation to enhance the experience for our teammates and streamline user workflows. This partnership is pivotal in realizing our competitive vision.
Manish Pandya

SVP, Digital at TaskUs

PixieBrix has revolutionized our support operations. Our AI-powered decision trees keep our agents on track, significantly reducing call times and improving efficiency. It’s easy to use, fast to set up, and has transformed how we train and empower new agents with real-time, AI-driven guidance.
Mike Lauer

Director, Operations at BallerTV

Learn More ->
PixieBrix transformed our cost structure to an industry low. The productivity gains have materially impacted our bottom line.
Karoon Monfared

CEO at BusPatrol

PixieBrix is a groundbreaking extension that has made my workflow far more efficient. I cannot recommend it enough for anyone seeking to optimize their time and productivity.
Leví Barbosa

Talent Operations at Nubank

View case study ->
PixieBrix is an integral part of our Agent Experience solution to drive industry-leading customer experience.
Abhi Jain

Chief Growth Officer at Startek

PixieBrix agent-assistance tools enable us to deliver a high tech high touch experience for our employees as well as end customers. Their platform compliments TP’s GenAI offering, adding significant value to us and our clients.
Sidharth Mukherjee

Chief Digital Officer at Teleperformance

View case study ->
The ease of use of PixieBrix allowed me to develop everything internally, with no previous coding experience.
Jose Sanz Ferrándiz

Deputy Director at SanzPayá

Built for Enterprise Security and Scalability

Learn More
It's a top priority at PixieBrix to keep your data safe and compliant with your organization's policies.

Built for Enterprise Security and Scalability

Built for Enterprise Security and Scalability

It's a top priority at PixieBrix to keep your data safe and compliant with your organization's policies. Security, compliance, and governance are at the core of automation with PixieBrix.  

For enterprise customers, our sales team can provide the following resources to expedite security review:
  • SOC 2 Type 2 report covering security, availability, and confidentiality from A-LIGN
  • Independent Penetration Test report from A-LIGN
  • Company policies and controls
Authentication

Secure access via SAML/SSO authentication. Role and group-based access control. Integrates with 3rd-party apps via OAuth2.

Vulnerability Scanning

We employ vulnerability scanning, penetration testing, static analysis, and continuous supply chain monitoring.

Availability

To ensure availability, we enable availability zone switching, continuous data backup, 24/7 on-call platform team, and DDoS protection.

Control Frameworks

SOC 2 accreditation for security, availability, and confidentiality. Continuous compliance monitoring via Drata. Regular CWS reviews.

Secure Architecture

Data processed on-device. Source-available code for transparency (dual-licensed). Web application firewall, and continuous app security monitoring.

Encryption

Data encryption in transit with HTTPS and at rest via AES-256, block-level. Keys securely managed by Heroku and Cloudflare.

For more information, refer to our security and privacy pages.

"Since I discovered Pixie Brix I have been amazed by the beauty that stays in the simplicity of implementation."

— Andrei Ghiorghiu
Head of Digital Transformation, Conectys

"I wouldn't be surprised if 5 years from now it's commonplace to head to the PixieBrix Marketplace for value-add mods that enrich the user experience on common web applications."

— Micah Smith
Developer Evangelist, Automation Anywhere

"After creating these shortcuts and new workflows with PixieBrix, I think every day I am saving around 2-3 hours."

— Levi Barbosa
Talent Operations, Nubank

"The PixieBrix Team is like a family. I’m always tuning into the Slack channel to see what’s going on. They are always available to hear my latest use case and support me to build whatever extension I dream up."

— Moss Stern
Technical Writer, AlgoSec

“I automate content creation tasks when possible. PixieBrix makes this easy, shaving hours off of researching, planning, and sharing new campaigns.”

— Savannah Whitman
Digital Marketing Manager, Moesif

“I have been using Pixiebrix regularly, the sheer endless possibilities of making it so personalised to your need is the best part of it. There are amazing things you can do with it and I would love to keep exploring it more.”

— Amit Mani
Software Development Engineer

“TaskUs harnesses PixieBrix to provide our clients with the easy flexibility to improve upon user experiences and workflows. It's a key enabler in making our vision a reality.”

— Manish Pandya
SVP Digital, TaskUs

“PixieBrix increases our speed of execution, eliminates errors, and helps guide agent actions. It's also quick to implement because it works with our existing software applications.”

— Karoon Monfared
COO, BusPatrol

“I started using PixieBrix because it’s a flexible solution to transform web content into what the user actually needs. The perfect solution for last mile delivery of analytics and APIs.”

— Henrik Kühnemann
Co-founder and CEO, Yellownape AB

“True magic happens when you bring together two great technologies. Centelli partners with UiPath and PixieBrix to deliver seamless, intelligent automation.”

— Rajan Gupta
Principal, Centelli

"I have been trying to find a company to develop a custom Chrome extension for months. Finally, I found PixieBrix and I have done it by myself with no previous coding experience."

— Jose Sanz
CEO, SanzPaya

"The solution was mind blowing for me. I love anything that creates shortcuts for the end user, which is why RPA is a dream to me. Coupling this with RPA is brilliant! Almost like a “duh” moment for the tech space."

— Ashley Pruitt
Sr. Engagement Manager - RPA, Delta Airlines

"A crafty tool that lets you tailor any website for your team"

4-minute read

"This wild extension lets you bend websites to your will"

4-minute read

"PixieBrix helps companies achieve more with fewer developers and avoid the need for multiple expensive tools."

4-minute read

Ready for AI productivity at scale?

We’ve helped enterprise clients 10x productivity. We can do it for you, too.
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2025 PixieBrix, Inc.
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