Decision Trees

Boost team performance with powerful decision trees

Decision trees streamline troubleshooting, guiding agents to quicker resolutions and happier customers.

Try Decision Trees

Faster decisions, happier teams

Ramp teammaters faster
Avoid critical information getting lost in noisy chat tools and email inboxes. Push announcements directly out to team members’ web browsers to ensure urgent information is immediately seen.
Eliminate clerical errors
Require acknowledgement, and track everything in an audit log to ensure compliance.
Block the screen until an announcement is acknowledged if necessary
For highly urgent, highly sensitive announcements (like phishing attacks, system outages, etc.), pause all activity by blocking the screen until information is read and acknowledged.

See results with PixieBrix

Ramp agents 40% faster
Supercharge agent speed-to-production by providing step-by-step guidance and eliminating knowledge-base hunting, making even newbies to customer service heroes in a flash.
Eliminate clerical errors
Clear-cut paths through complex issues, offered by decision trees, empower agents to handle calls confidently, reducing average handle time and maximizing customer satisfaction.
Save millions
By pinpointing issues faster and minimizing unnecessary repairs, decision trees help IT teams slash maintenance costs and maximize equipment uptime.
Customer Service
Guide agents through a series of structured questions and paths to identify and solve customer issues with a standardized approach. Integrate decision trees seamlessly into existing workflows and platforms, providing easy access for agents. Build and share decision trees with colleagues, promoting consistency and knowledge sharing within the team.
Contact Center
Decision trees triage incoming calls, directing customers to self-service options for simple issues while routing complex inquiries to the most qualified agent for efficient resolution. By factoring in customer data and past interactions, decision trees can personalize troubleshooting steps, improving first-contact resolution rates and reducing customer frustration.
IT Help Desk
Help desk agents can quickly diagnose common issues and provide solutions by following a step-by-step decision tree, reducing average call times and leaving more time for complex problems. Implement interactive decision trees as part of the help desk portal, allowing users to troubleshoot and fix basic issues themselves without needing to contact an agent, freeing up resources and improving overall customer satisfaction.

Decision Tree use cases

Customer Service
Contact Center
IT Help Desk
Customer Service
Guide agents through a series of structured questions and paths to identify and solve customer issues with a standardized approach. Integrate decision trees seamlessly into existing workflows and platforms, providing easy access for agents. Build and share decision trees with colleagues, promoting consistency and knowledge sharing within the team.
Contact Center
Decision trees triage incoming calls, directing customers to self-service options for simple issues while routing complex inquiries to the most qualified agent for efficient resolution. By factoring in customer data and past interactions, decision trees can personalize troubleshooting steps, improving first-contact resolution rates and reducing customer frustration.
IT Help Desk
Help desk agents can quickly diagnose common issues and provide solutions by following a step-by-step decision tree, reducing average call times and leaving more time for complex problems. Implement interactive decision trees as part of the help desk portal, allowing users to troubleshoot and fix basic issues themselves without needing to contact an agent, freeing up resources and improving overall customer satisfaction.

Why build Decision Trees with PixieBrix

Endless Customization
PixieBrix boasts a user-friendly visual interface that allows even non-technical users to easily build and edit decision trees without needing to code. This eliminates the need for specialized skills and empowers teams to collaborate and iterate on decision models directly.
Guided Decisions
PixieBrix goes beyond standard decision tree visualization, integrating a unique guided decision-making feature that offers step-by-step advice and recommendations at each node of the tree. This empowers users to make informed choices throughout the process, increasing confidence and ensuring alignment with company policies or best practices.
Build Anywhere
PixieBrix offers seamless integration with existing platforms and workflows. Whether it's embedded within an application, accessed through a browser extension, or connected to external data sources, PixieBrix adapts to your existing infrastructure. This eliminates the need for disruptive software changes and makes decision trees readily accessible to relevant stakeholders across the organization.

Tools to power your daily journey

Make Everyone a Great Communicator
Your AI writing assistant to ensure clear, on brand, and error-free communication. Works where you work. Write like a pro!
Announcements That Never Get Missed
Push urgent updates to the browser so critical information doesn’t get lost in noisy chat tools or inboxes. Ensure information is read and acknowledged. Never miss a beat!
Instant, Trusted Answers
Fetch trusted, relevant information from your knowledge base, shared drive, or other internal resource. Answer questions more reliably and with greater ease.
Guardrails to Ensure Compliance
Trigger warnings and guidance to ensure rules and procedures are followed. Create an audit trail for any process. Eliminate expensive mistakes!
Eliminate Repetitive Typing
Avoid repetitive typing with pre-canned snippets. At your fingertips inside any web-based text editor. Communicate with efficiency and ease!
Boost Team Performance
Decision trees streamline troubleshooting, guiding agents to quicker resolutions and happier customers.

Businesses thrive with PixieBrix

CASE STUDY
TaskUs

TaskUs transforms the customer experience with PixieBrix.

Read the case study
CASE STUDY
Startek

Startek provides industry-leading NPS & AHT enhancement with PixieBrix.

Read the case study
CASE STUDY
BusPatrol

BusPatrol leverages automation for enhanced processing and safer communities.

Read the case study

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