Enhance your existing ticketing system instead of replacing it.

Work across the tools where agents actually resolve issues.

Connect your best-of-breed stack (ticketing, help center, knowledge base) and empower agents with context everywhere.

Bring real-time data and telemetry into the flow of work.

Reduce handle time with instant, contextual answers.

Beyond surfacing information, we let frontline agents take direct action - right from the sidebar.

Bots are fine for FAQs. But when it comes to complex, technical cases - product bugs, integrations, edge cases - you need humans.

PixieBrix equips support engineers and agents with instant access to internal systems and sensitive data that can’t be exposed to customers.

Deliver faster, more accurate resolutions.

Your engineers should be building your product, not reinventing internal support tools.

PixieBrix equips support engineers and agents with instant access to internal systems and sensitive data that can’t be exposed to customers.

Deliver faster, more accurate resolutions.