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How Startek delivers industry-leading NPS & AHT with PixieBrix Read Now

An intelligent layer to deliver the last mile

PixieBrix sits on top of your existing software to augment & guide, monitor & enforce, and accelerate operational workflows. Customer Support and Ops leaders use PixieBrix to increase speed, quality, and compliance.

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The first Browser Extension Platform

Transform Service Operations

TaskUs partners with PixieBrix on assisted automation to enhance the experience for teammates and streamline user workflows.

10K+

agents onboarded

40%

decrease in aht

20%

csat improvement

100%

compliance
PixieBrix In BPO

Industry-Leading NPS & AHT

To deliver a best in-class customer experience, Startek required simpler, AI-powered guided workflows for agents from day one.

1K+

agents onboarded

100

second reduction in aht

25%

NPS improvement
PixieBrix In Contact Centers

Enhanced Processing, Safer Communities

With PixieBrix, BusPatrol leverages automation to power its AI and quality control team to process a high volume of violations at industry-leading speed and accuracy.

80%

Faster processing

0

clerical errors
PixieBrix In Public Sector

Take The Busywork Out of Billing

Resolve Medical Bills deploys PixieBrix to increase the speed and accuracy of collecting mission critical data.

40%

higher productivity

0

clerical errors
PixieBrix In Healthcare

Build Efficiency Into Everything

SanzPayá leverages PixieBrix to accelerate their customer-centric team, which is focused on establishing a long-term relationship with our stakeholders.

50%

Increase in revenue
PixieBrix In BFSI
AI Copilot
AI Knowledge Base
AI Writing Assistant
Attended Automation
Process Compliance
Snippet Managers
Web Scrapers
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Powering the last mile

Empower your agents with PixieBrix. Automate routine tasks, provide real-time guidance, and gain valuable insights into agent performance to optimize operations and reduce fraud risks.
Augment
Guide
Monitor
Enforce
Accelerate
Augment

Enhanced Operational Workflows

Improve the quality of your customer interactions by delivering tools in the context of existing workflows.

  • Boost productivity: Embed AI APIs and automation on top of existing applications.
  • Communicate more effectively: Translate messages into any language with just a few clicks.
  • Understand the full picture: Instantly summarize customer issues and provide instant resolution.
Guide

Guided Decision Making

PixieBrix provides immediate assistance as agents perform tasks like resetting passwords or updating email addresses, without interrupting your agents' workflow.

  • Proactive Assistance: PixieBrix proactively offers guidance as agents perform tasks like resetting passwords or updating email addresses.
  • Accurate and Efficient Tasks: Agents can complete tasks faster and more accurately with the real-time support provided by PixieBrix.
  • Surfaced content based on context: Provide your agent with real-time guidance via decision trees, checklists, and more all on one screen.
Monitor

Insights & Tracking

Gain deeper visibility into agent behavior and performance through real-time data collection. Monitor agent activities in real time to uncover insights and optimize operations.

  • Non-intrusive Monitoring: PixieBrix unobtrusively analyzes incoming chats or emails while remaining in the background during agent interactions.
  • Real-time Data Capture: Log all agent actions on customer systems (e.g., email updates, password resets) along with timestamps and unique identifiers.
Enforce

Block Actions in Real Time

PixieBrix proactively identifies and flags potential fraud risks. By leveraging advanced analytics, PixieBrix can detect suspicious patterns and behaviors, such as orders placed by known fraudsters or unusual shipping addresses. This enables businesses to take swift action to prevent fraudulent transactions, safeguarding their revenue and reputation.

  • Proactive Fraud Detection: PixieBrix automatically identifies suspicious orders based on predefined red flags, such as known bad actor shipping addresses.
  • Real-time Alerts: Managers are immediately notified of potential fraudulent activity, enabling swift intervention to prevent losses.
  • Financial Protection: By blocking fraudulent orders, businesses can minimize financial losses and safeguard their bottom line.
Accelerate

Enhanced Agent Efficiency

PixieBrix streamlines operations by automating data entry tasks, empowering agents to deliver exceptional customer service and drive business growth.

  • Enhanced customer experience: Faster response times and more accurate information contribute to a positive customer experience.
  • Improved quality: Automation minimizes data entry mistakes, ensuring accuracy and consistency.
  • Improved agent satisfaction: Reduced administrative burden leads to greater job satisfaction and engagement.

The Proof Is In The Impact

"PixieBrix has helped solve one of our hardest operational problems - streamlining communication & product updates across support teams. Tracking and keeping everyone in the loop has yielded better agent performance, customer satisfaction & taken a huge burden off management."
Thatcher Foster

VP, Client Solutions

"I wouldn't be surprised if 5 years from now it's commonplace to head to the PixieBrix Marketplace for value-add mods that enrich the user experience on common web applications."
Micah Smith

VP, Community & Learning

"The ease of integration and flexibility to work across many client tools and architectures really sets PixieBrix apart. As our TP genAI capabilities evolve so rapidly, the speed to market that PixieBrix offers makes it a truly amazing product."
Danny Kuivenhoven

Global Head of Generative AI

"PixieBrix is a groundbreaking extension that has made my workflow far more efficient. I cannot recommend it enough for anyone seeking to optimize their time and productivity."
Leví Barbosa

Talent Operations

"PixieBrix agent-assistance tools enable us to deliver a high tech high touch experience for our employees as well as end customers. Their platform compliments TP’s GenAI offering, adding significant value to us and our clients."
Sidharth Mukherjee

Chief Digital Officer

"PixieBrix transformed our cost structure to an industry low. The productivity gains have materially impacted our bottom line."
Karoon Monfared

CEO

"PixieBrix is an integral part of our Agent Experience solution to drive industry-leading customer experience."
Abhi Jain

Chief Growth Officer

Extension Platform to Achieve at Scale

Extend

Deliver AI, automation, and guidance inside your existing technology.

Operate

Manage enterprise-wide deployments with security and governance.

Optimize

Capture real-time performance insights and unlock greater potential.

Everything Development Teams Need

Developer Templates
Start building with customizable templates.
PixieBrix Professional
Elevate your knowledge with the training to make you a PixieBrix expert.
Community
Join our global community of like-minded AI & automation experts.
Documentation Portal
Explore PixieBrix guides. Build your knowledge. Find the tools you need.

Digital COEs get results with PixieBrix

To set the pace in CX, the TaskUs team required more intuitive, more informative, and purpose-built web interfaces for several key marquee clients – all with the goal of improving agent workflows while still ensuring customer satisfaction.

10k+

Agents Onboarded

40%

Decrease in AHT

20%

CSAT Improvement

100%

Compliance
Read the study

Businesses trust PixieBrix

Built for Enterprise Security and Scalability

Control Frameworks

SOC 2 accreditation for security, availability, and confidentiality. Continuous compliance monitoring via Drata. Regular CWS reviews.

Secure Architecture

Data processed on-device. Source-available code for transparency (dual-licensed). Web application firewall, and continuous app security monitoring.

Encryption

Data encryption in transit with HTTPS and at rest via AES-256, block-level. Keys securely managed by Heroku and Cloudflare.

Authentication

Secure access via SAML/SSO authentication. Role and group-based access control. Integrates with 3rd-party apps via OAuth2.

Vulnerability Scanning

We employ vulnerability scanning, penetration testing, static analysis, and continuous supply chain monitoring.

Availability

To ensure availability, we enable availability zone switching, continuous data backup, 24/7 on-call platform team, and DDoS protection.

For more information, refer to our security and privacy pages.

"Since I discovered Pixie Brix I have been amazed by the beauty that stays in the simplicity of implementation."

— Andrei Ghiorghiu
Head of Digital Transformation, Conectys

"I wouldn't be surprised if 5 years from now it's commonplace to head to the PixieBrix Marketplace for value-add mods that enrich the user experience on common web applications."

— Micah Smith
Developer Evangelist, Automation Anywhere

"After creating these shortcuts and new workflows with PixieBrix, I think every day I am saving around 2-3 hours."

— Levi Barbosa
Talent Operations, Nubank

"The PixieBrix Team is like a family. I’m always tuning into the Slack channel to see what’s going on. They are always available to hear my latest use case and support me to build whatever extension I dream up."

— Moss Stern
Technical Writer, AlgoSec

“I automate content creation tasks when possible. PixieBrix makes this easy, shaving hours off of researching, planning, and sharing new campaigns.”

— Savannah Whitman
Digital Marketing Manager, Moesif

“I have been using Pixiebrix regularly, the sheer endless possibilities of making it so personalised to your need is the best part of it. There are amazing things you can do with it and I would love to keep exploring it more.”

— Amit Mani
Software Development Engineer

“TaskUs harnesses PixieBrix to provide our clients with the easy flexibility to improve upon user experiences and workflows. It's a key enabler in making our vision a reality.”

— Manish Pandya
SVP Digital, TaskUs

“PixieBrix increases our speed of execution, eliminates errors, and helps guide agent actions. It's also quick to implement because it works with our existing software applications.”

— Karoon Monfared
COO, BusPatrol

“I started using PixieBrix because it’s a flexible solution to transform web content into what the user actually needs. The perfect solution for last mile delivery of analytics and APIs.”

— Henrik Kühnemann
Co-founder and CEO, Yellownape AB

“True magic happens when you bring together two great technologies. Centelli partners with UiPath and PixieBrix to deliver seamless, intelligent automation.”

— Rajan Gupta
Principal, Centelli

"I have been trying to find a company to develop a custom Chrome extension for months. Finally, I found PixieBrix and I have done it by myself with no previous coding experience."

— Jose Sanz
CEO, SanzPaya

"The solution was mind blowing for me. I love anything that creates shortcuts for the end user, which is why RPA is a dream to me. Coupling this with RPA is brilliant! Almost like a “duh” moment for the tech space."

— Ashley Pruitt
Sr. Engagement Manager - RPA, Delta Airlines

"A crafty tool that lets you tailor any website for your team"

4-minute read

"This wild extension lets you bend websites to your will"

4-minute read

"PixieBrix helps companies achieve more with fewer developers and avoid the need for multiple expensive tools."

4-minute read

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Start building low-code mods for your web apps with PixieBrix. Explore all the possibilities so you can work better, your way.
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